SHIPPING & RETURNS
DOMESTIC/ AUSTRALIAN SHIPPING
COST: $10 Australia wide.
DELIVERY: All orders will be processed within 24-48 hours and dispatched the following business day, excluding weekends and public holidays. All Australian orders are sent Express via Australia Post and may take 1-3 business days to deliver dependent on your location.
Please ensure your delivery address is accurate, as we cannot be held responsible for a delayed parcel due to incorrect entry of details.
COST: $25 worldwide
DELIVERY: All orders will take approximately 7-9 business days sent using DHL Courier. Length of time and tracking capabilities may vary due to delivery location. Orders will be processed within 24-48 hours and dispatched the following business day, excluding weekends and public holidays. International orders are sent using DHL and require a signature on delivery. Please consider the circumstances of your delivery address to ensure you will be present on delivery. Please be advised that any customs taxes and duties will be at the customer’s expense and any refused shipments will be refunded minus these charges at our discretion. *Please be advised due to DHL service and delivery restrictions some international deliveries will be sent via Australia Post Pack and Track service.
ANY QUESTIONS? Email us at firstname.lastname@example.org
Due to hygiene issues associated with underwear we do not accept returns for change of mind. If, for any reason, you are not happy with our products purchased online, SJ Lingerie is happy to discuss these details further with you in regards to the exchange of an item, refund or credit note, providing that the product is undamaged and in its original condition.
Merchandise must be returned to our returns department within 10 days of the delivery date. Merchandise must be returned in its original condition with all original tags attached. Garments that are returned with signs of being worn or delivered to our returns department outside the 10 day window will be sent back to the original address. All sale items are also considered final sale.
We would like to make it as easy as possible for you to make a return or exchange. Please contact us at email@example.com within 10 days of receiving your order.